Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At IT Academy Pro, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and processed for courses and services purchased through our website https://itacademypro.online.

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not make a purchase.

2. Standard Refund Period

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for most of our courses. If you are not satisfied with your course purchase, you may request a full refund within 14 calendar days from the date of purchase, subject to the conditions outlined in this policy.

2.2 Conditions for Standard Refund

To be eligible for a refund under the standard 14-day policy, the following conditions must be met:

• The refund request must be submitted within 14 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded more than 30% of available course materials
• You must not have received a completion certificate or credential
• The course must not be a discounted or promotional offering (see Section 5)

2.3 Calculation of Refund Period

The 14-day refund period begins at 12:00 AM (midnight) on the date of purchase and ends at 11:59 PM on the 14th calendar day thereafter. Refund requests received after this deadline will not be honored except in cases outlined in Section 3 (Extended Refund Considerations).

3. Extended Refund Considerations

3.1 Technical Issues

If you experience significant technical problems that prevent you from accessing course content, and these issues cannot be resolved by our technical support team within a reasonable timeframe (typically 5 business days), you may be eligible for a refund beyond the standard 14-day period.

To qualify for a technical issues refund:

• You must report the technical issue to our support team immediately upon encountering it
• You must cooperate with our technical support team in attempting to resolve the issue
• You must provide evidence of the technical problems (screenshots, error messages, etc.)
• The issue must be on our end and not related to your equipment, internet connection, or browser settings

3.2 Course Content Misrepresentation

If the course content significantly differs from the description provided on our Website at the time of purchase, you may request a refund beyond the standard 14-day period. You must:

• Provide specific examples of how the content differs from the description
• Submit your refund request within 30 days of purchase
• Have completed less than 50% of the course content

3.3 Exceptional Circumstances

We may consider refund requests beyond the standard period in exceptional circumstances, such as:

• Serious illness or hospitalization (medical documentation required)
• Unexpected deployment (military personnel, documentation required)
• Death of the purchaser or immediate family member (documentation required)
• Other extraordinary situations at our discretion

4. Non-Refundable Items and Services

4.1 Completed Courses

No refunds will be issued for courses where you have:

• Completed more than 30% of the course content during the standard refund period
• Completed more than 50% of the course content at any time
• Received a completion certificate or credential
• Downloaded the majority of course materials

4.2 Bundled Courses

For bundled course packages:

• Refunds are processed for the entire bundle, not individual courses within the bundle
• If you have accessed or completed any course within the bundle beyond the eligibility thresholds, the entire bundle becomes non-refundable
• Partial refunds for individual courses within a bundle are not available

4.3 Subscription Services

For subscription-based access:

• Refunds are available only for the first billing cycle if requested within 14 days of initial purchase
• Subsequent billing cycles are non-refundable
• You may cancel your subscription at any time to prevent future charges, but no refund will be issued for the current billing period

4.4 Third-Party Services

We do not provide refunds for third-party services, software licenses, or materials that may be recommended or required for certain courses. Refund requests for such items must be directed to the respective third-party providers.

5. Promotional and Discounted Courses

5.2 Promotional Codes and Coupons

When using promotional codes or coupons:

• Refunds are processed based on the amount actually paid, not the original price
• Promotional codes cannot be reused after a refund is processed
• Some promotional offers may explicitly exclude refund eligibility

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team via email at [email protected] or phone at +1 216 744 9169
2. Provide your order number, purchase date, and course name
3. Clearly state the reason for your refund request
4. Include any supporting documentation if applicable (for extended refund considerations)

6.2 Information Required

Your refund request must include:

• Full name and email address associated with the purchase
• Order confirmation number or transaction ID
• Date of purchase
• Course name(s) for which refund is requested
• Detailed explanation of the reason for the refund request
• Preferred refund method

6.3 Review Process

Once we receive your refund request:

1. We will acknowledge receipt of your request within 1-2 business days
2. Our team will review your request and verify eligibility according to this policy
3. We may contact you for additional information if needed
4. You will receive a decision on your refund request within 5-7 business days
5. If approved, the refund will be processed according to Section 7

7. Refund Processing

7.1 Approved Refunds

If your refund request is approved:

• You will receive email confirmation of the approval
• Your access to the course will be immediately revoked
• Any certificates or credentials issued will be invalidated
• The refund will be processed to your original payment method

7.2 Processing Time

Refund processing times vary by payment method:

Payment Method	Processing Time
Credit/Debit Card	5-10 business days
PayPal	3-5 business days
Bank Transfer	7-14 business days
Other Payment Methods	5-10 business days

Note: Processing times begin after the refund is approved and may be subject to delays by financial institutions or payment processors beyond our control.

7.3 Refund Amount

Refunds are processed for the amount actually paid:

• Full refund of the purchase price paid
• No refund of payment processing fees or transaction charges
• Refunds are issued in the original currency of purchase
• Currency conversion fees, if any, are not refundable

7.4 Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• If you have accessed a substantial portion of the course but encountered significant issues
• If technical problems prevented access to a portion of the course
• If specific modules or sections were not delivered as described

Partial refund amounts will be determined on a case-by-case basis.

8. Denied Refund Requests

8.1 Common Reasons for Denial

Refund requests may be denied for the following reasons:

• Request submitted after the applicable refund period
• Excessive course content has been accessed or downloaded
• Completion certificate or credential has been issued
• Previous refund requests for the same or similar courses
• Evidence of policy abuse or fraudulent activity
• Failure to provide required information or documentation
• Purchase of final sale or non-refundable promotional items

8.2 Appeal Process

If your refund request is denied and you believe the decision was made in error:

1. You may submit an appeal within 7 days of the denial notification
2. Provide additional information or documentation supporting your case
3. Appeals will be reviewed by senior management
4. The decision on appeals is final and binding

9. Course Cancellations by IT Academy Pro

9.1 Right to Cancel

We reserve the right to cancel or discontinue any course at any time for reasons including but not limited to:

• Insufficient enrollment
• Instructor unavailability
• Technical issues preventing course delivery
• Updates or improvements to course content

9.2 Refunds for Cancelled Courses

If we cancel a course in which you are enrolled:

• You will receive a full refund of the purchase price
• Refunds will be processed automatically within 10 business days
• You will be notified of the cancellation and refund via email
• Alternative course options may be offered at our discretion

10. Fraudulent Activity and Policy Abuse

10.2 Consequences of Policy Abuse

If we determine that you have engaged in fraudulent activity or policy abuse:

• Your refund request will be denied
• Your account may be suspended or terminated
• You may be banned from future purchases
• We may pursue legal action to recover losses
• Information may be shared with payment processors and fraud prevention services

11. Chargebacks and Payment Disputes

11.1 Required Notification

Before initiating a chargeback or payment dispute with your financial institution, you must:

• Contact our support team to attempt resolution
• Allow us at least 5 business days to respond and resolve the issue
• Provide detailed information about your concern

11.2 Chargeback Consequences

If you initiate a chargeback without first contacting us:

• Your account will be immediately suspended pending investigation
• You will lose access to all purchased courses
• You may be banned from future purchases
• We reserve the right to dispute the chargeback with evidence of policy violations
• You may be liable for chargeback fees and administrative costs

12. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our Website
• Update to the "Last Updated" date at the top of this policy

Refund requests for courses purchased before a policy change will generally be governed by the policy in effect at the time of purchase, unless otherwise required by law.

13. Contact Information for Refund Requests

14. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. Depending on your location, you may have additional rights that cannot be waived by this policy.

If you are located in the European Union or other jurisdictions with mandatory consumer protection laws, you may have the right to withdraw from your purchase within a specified period regardless of this policy. Please contact us for information about your specific rights.

15. Acceptance of Refund Policy

By making a purchase on the IT Academy Pro website, you acknowledge that:

• You have read and understood this Refund Policy in its entirety
• You agree to be bound by the terms and conditions outlined herein
• You understand the limitations and conditions for refund eligibility
• You will comply with the refund request procedures
• You will not engage in fraudulent activity or policy abuse

This Refund Policy is designed to be fair to both our customers and our business while complying with Google Ads policies and consumer protection regulations.